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Box Office: Attendee Lookup & Event Check-in

The Attendee Lookup tool allows you to view and check in all attendees for an event, including those with purchased tickets, producer staff passes, producer guest passes, exhibitor staff passes, and exhibitor guest passes. This feature is primarily used for event check-in and smooth on-site entry management.

How to Access Attendee Lookup

  1. Access the Event's Details Page

    1. Navigate to the Box Office section (if you do not see the Box Office tab follow the step outlined for adding box office to an event - this feature is for self-produced events only! The box office is managed by the invited producer for collaborative events).

    2. Select Lookup from the side menu.

Search for Attendees

You can locate attendees using one of the following methods:

  • Scan the QR Code on their ticket by clicking the blue QR code button at the right-hand side of the search bar using a QR code scanning device.


    Examples of supported devices include:

    • Smartphone or tablet with camera and scanning app (e.g., iOS Camera, Android QR Scanner)

    • Handheld USB/Bluetooth QR code scanners

    • Laptop with external or built-in camera and scanning software

  • Search by Name or Ticket ID using the search bar.

How to Check In Attendees

  1. Search for the attendee by name, ticket number, or by scanning their QR code.

  2. Once the attendee appears in the list, click the Check-In button under the Actions column.

  3. The attendee’s status will update to Checked-In.

  4. If the status shows Invalid, it means the ticket is not yet valid for the current date and time (e.g., early arrival).

How to Uncheck Attendees

If you need to undo a check-in (e.g., attendee checked in by mistake):

  1. Locate the attendee using search or scan.

  2. Click the Uncheck button under the Actions column.

  3. The status will revert to Open.

Set Up Check-In Hosts

To enable additional team members to assist with check-ins using their own devices:

  1. Click the blue Check-In Hosts button.

  2. Click Generate Link.

  3. Click the Copy Link button and send it to the check-in host via email, SMS, etc.

  4. The host can open the link on their device to access a restricted lookup page for scanning and check-in only.

  5. You can generate links for multiple devices to support multiple check-in hosts simultaneously.

Manage Check-In Devices

  • Rename a Device - Double-click the device name in the list, type the new name, and press Enter.

  • Delete a Device - Click the three-dot menu next to the device’s Copy Link button, then select Delete Device.

Next Steps

Create/Edit/Delete tickets in your box office for attendees 

Add Promo Codes for event tickets through the box office

Create/Edit/Delete producer staff passes 

Create/Edit/Delete producer guest passes

Create/Edit/Delete exhibitor staff pass limits 

Create/Edit/Delete exhibitor guest pass limits  

View a comprehensive list of attendees for an event 

Use the box office statistics page to asses event performance

Add/Edit/Delete support contacts to your ticketing store to help answer attendee inquiries