How to Create a Producer Staff Pass
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Access the Event's Details Page
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Navigate to the Box Office section (if you do not see the Box Office tab follow the step outlined for adding box office to an event - this feature is for self-produced events only! The box office is managed by the invited producer for collaborative events).
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Select Producer Passes from the side menu.
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Start Staff Pass Creation
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Click the purple Create Staff Pass button.
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Enter Staff Pass Details
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First & Last Name of the staff member.
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Role: e.g., Security, Box Office, Volunteer.
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Email Address: The ticket will be sent here.
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Validity Dates & Times: Enter the start and end dates/times for when the pass will be active.
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Click Create to finalize the pass.
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The new staff pass will appear in the chart on the main Producer Staff Passes page.
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How to Edit a Staff Pass
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Hover over the row of the pass you want to edit and select Edit.
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Make the desired changes in the pop-up.
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Click Save Changes to update.
How to Delete a Staff Pass
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Hover over the row of the pass you want to delete and select Delete.
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The pass will be removed immediately.
Additional Actions
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Print Badge: Use the Print Badge option under Actions to generate a printable version.
- Send Ticket: Click Send Ticket under the Actions column to email the pass directly to the staff member.
- Customize Badge Appearance: Click Badge Appearance at the top of the page to upload a background image for printed badges.
Next Steps
Create/Edit/Delete tickets in your box office for attendees
Add Promo Codes for event tickets through the box office
Create/Edit/Delete producer guest passes
Create/Edit/Delete exhibitor staff pass limits
Create/Edit/Delete exhibitor guest pass limits
Lookup or check-in attendees for an event
View a comprehensive list of attendees for an event
Use the box office statistics page to asses event performance
Add/Edit/Delete support contacts to your ticketing store to help answer attendee inquiries