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Box Office: Add/Edit/Delete Support Contact 

Adding support contacts allows you to provide attendees with clear points of contact for any ticketing or event-related questions.

How to Add Support Contacts

  1. Access the Event's Details Page

    1. Navigate to the Box Office section.

  2. On the left side panel, find the blue “Add support contacts” button.

  3. Enter Contact Information
    In the pop-up:

    • Enter a phone number for attendees to contact support.

    • Enter an email address for attendees to contact support.

  4. Save the Contact
    Once saved, the contact will display in the support section and appear on the storefront for attendees.

How to Edit or Delete Support Contacts

         

  1. Edit Contact Information - Click the Edit (pencil) icon next to the support contact.
    Make any necessary changes to the phone number or email address, then click Save.

  2. Delete a Contact - Click the Edit (pencil) icon next to the support contact.
    Click Delete on the pop-up and confirm by clicking Yes, Delete.
    Once deleted, the contact will no longer appear on the storefront or support section.

Next Steps

Create/Edit/Delete tickets in your box office for attendees

Add promo codes for event tickets through the box office

Create/Edit/Delete producer staff passes 

Create/Edit/Delete producer guest passes

Create/Edit/Delete exhibitor staff pass limits 

Create/Edit/Delete exhibitor guest pass limits  

Lookup or check-in attendees for an event 

View a comprehensive list of attendees for an event 

Use the box office statistics page to asses event performance